From 1980 to 2004, Brace held numerous positions within Hershey Chocolate, including plant manager, vice president of manufacturing, and senior vice president of operations. He discusses the responsibilities and challenges of each of these positions, developing and implementing means of measuring plant performance, and the acquisition of new plant facilities as Hershey Chocolate acquires additional brands. The issues surrounding the 2002 strike and the influence of the international union is described. Also discussed are: the World Cocoa Foundation and chocolate manufactures’ efforts to end child labor in developing countries; the difficulties involved with operating the Smiths Falls plant; agribusiness; milk processing at the West Hershey plant; and internal employee modifications to production lines and processes for the manufacture of new products. The interview also includes impressions of CEOs: Richard Zimmerman; Kenneth Wolfe; and Richard Lenny.