Gonzalez, a Hershey Company employee, gives a comprehensive account of her childhood, family, work history, and her personal goals and ambitions. She recounts her work experiences at the main chocolate factory, which includes detailed information regarding the syrup production line. Gonzalez describes the interaction between co-workers and that between employees and management. As a member of the union, she explains her limited participation in union activities but describes how the union affects working conditions. Gonzalez also discusses her role in the 2002 labor strike.