Schock recounts early years, naval service during World War II, graduation from Penn State (B.S., chemical engineering). Employed by Hershey Chocolate (1948). Recalls old-timers in plant, M.S. Hershey stories. Responsibility to improve plant operations (efficiency, cleanliness) without changing flavor of chocolate. Refers to inefficient milk-condensing process. Describes 1948 factory, packaging lines, Participant in various acquisitions, Discusses roles of chemists and engineers. Experimental technology for screening beans, other innovations. Played key role in stopping plant tours due to health concerns. Recalls 1953 strike. Discusses other plants.