Bacastow recounts family background, perspectives on Hershey and M.S. Hershey. Activities as a youth, education, Wharton Business School. Began career at Hershey Chocolate as intern in Labor Relations department, 1947. Discusses 1937 strike. Instrumental in starting Human Relations department. Role in 1953 strike. In-depth analysis of changes in Chocolate Corporation after World War II: management training, changes in regulations and affirmative action, informal mentoring, strategic planning, community obligations, recruitment, performance evaluations, succession planning, acquisitions. Impressions of executives, others.